Frequently Asked Questions & Answers

Have a look at frequently asked questions & answers to understand more.

FirstNet credentials are needed to generate an ICSL, have you been issued a FirstNet username and password?

If not, please reach out to your agency representative or email firstnet@swtic.com for assistance.

If you have FirstNet credentials and still can’t generate a ICSL, please check the following:

  • Passwords are case sensitive, ensure that credentials are being inputted correctly.
  • If you have not provided proof of your updated Errors & Omissions Policy for the current year, your account may have been locked. Please reach out to your agency representative or email firstnet@swtic.com for assistance.
  • If problems persist, please reach out to your agency representative or email firstnet@swtic.com for assistance.

A step-by-step guide for generating ICSLs can be accessed here:

  • Passwords are case sensitive, ensure that credentials are being inputted correctly.
  • If you forget your FirstNet password, click on Forgot Password, [Here].
  • For assistance in getting your password reset, please reach out to your agency representative or email firstnet@swtic.com for assistance.

PASS is our system for retrieving electronic policy jackets and policy numbers. If you would like to learn more about being able to use this service, see the below user guide.

Yes we do. SoptPro 360, Ramquest Closing Market, Qualia, Closers Choice are integrated with FirstNet. Please see the user guides below.