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Pioneer Title Agency is a family-owned business with strong local ties. The Newlon family; Bob, his wife Betty, son Keith, and wife Cindy; founded Pioneer Title in Sierra Vista in 1985. Fifteen years later, they purchased Yavapai Title Agency headquartered in Prescott, Arizona. However, their foothold into the title business began much earlier. Bob, a life member of the Land Title Association of Arizona and active member of the American Land Title Association, has called Arizona home since 1935 and worked in the industry since 1958. Keith, a 2010 inductee into the Northern Arizona University W.A. Franke College of Business Hall of Fame, followed his father into the title industry in 1979. They both have inspired the growth of the companies by empowering employees to grow and succeed.
The focus has been on Arizona’s smaller municipalities and towns where the company started, but thanks to strong leadership from the family, a handful of employees has grown into a nearly 800-member team with offices in every county across Arizona.
Operating under the philosophy of ‘Commitment to Service’ since inception, the commitment to community involvement has allowed their team the freedom to sponsor local sports teams, organize fundraising walks for local organizations, and to simply donate to causes important to individual employees and their families.
“Our journey is really the journey of our people,” says Keith. “Some of our strongest leaders within this organization started at entry-level jobs. Having them find success on their own path is so much better than having a big corporate culture that is focused on quarterly earnings reports and investors. Guessing right about people and supporting them no matter what—and beyond just a paycheck—matters in both business and life in general. When you hire good people and support them—they grow, we grow and learn, and success will follow.”
Every Pioneer and Yavapai Title office I have visited over the years have people that are top-notch. Their professionalism and desire to place the customer first at all times has developed a reputation and loyalty that is second to none.
